Welcome to OptiMA Study Abroad Solutions. We are committed to providing you with exceptional service and ensuring transparency in our payment and refund processes. Please review the following information regarding payments and refunds for our services:

Payment Terms: 

1. Service Fees: OptiMA Study Abroad Solutions offers various services to assist students in their journey to study abroad. The fees for these services are outlined in the service agreements provided to our clients.
2. Payment Methods: We accept payments through various methods, including bank transfers, credit/debit cards, and online payment platforms. Specific payment instructions will be provided upon agreement for our services.
3. Payment Schedule: Payment schedules may vary depending on the type of service availed. Clients will be informed of the payment schedule during the initial consultation and agreement phase.

Refund Policy: 

A. Service Cancellation: If a client wishes to cancel a service after payment has been made, refunds may be provided based on the following conditions:

• Cancellation Timing: Refunds are subject to the timing of the cancellation and the stage of service completion. OptiMA Study Abroad Solutions reserves the right to determine the refund amount based on these factors.
• Administrative Fees: A portion of the service fee may be retained by OptiMA Study Abroad Solutions to cover administrative costs incurred up to the point of cancellation.
• Non-Refundable Expenses: Certain expenses, such as application fees, visa fees, and third-party service charges, may be non-refundable. Clients will be informed of any such expenses prior to payment.

B. Refund Processing: Refund requests must be made in writing to OptiMA Study Abroad Solutions via email at [info@optimastudybd.com](mailto:info@optimastudybd.com). Once received, refund requests will be processed promptly, and the client will be notified of the outcome.

C. Refund Disbursement: Refunds, if approved, will be disbursed using the same payment method used for the initial transaction. Processing times may vary depending on the client’s financial institution and the payment method.

Contact Us: 

If you have any questions or concerns regarding our Payment/Refund Policy, please contact us at info@optimastudybd.com or call us at +8801917251966. Our team is here to assist you and ensure a smooth experience with OptiMA Study Abroad Solutions.

Thank you for choosing OptiMA Study Abroad Solutions for your academic journey abroad.